Terms of use.

This website is operated by [Registered company name, e.g. „Skull & Roses” SRL], trading as Skull & Roses ([IDNO - 13-digit state registration number]), of [Street address], Chișinău, [postal code], Moldova. By browsing the site, creating an account, or sending us an order request, you accept these terms. If you do not accept them, please do not use the site.

How we handle your personal data is a separate document: the privacy policy. Both apply together.

This site presents our coffee, apparel and travel line-up, and lets you assemble a selection and send it to us as an order request. It is not a payment checkout.

When you submit the checkout, you are making an offer to buy - not concluding a sale. We record it as a request, give it a short reference, and reply to confirm what is in stock, what it costs in total, and how delivery will work.

A contract between us comes into existence only when we confirm your order. Until that moment we may decline or adjust a request - because an item has sold out, because a price shown was wrong, or because we cannot deliver to where you are. If we decline after you have already paid us anything, we refund it in full.

Order requests are placed from an account, so that the order belongs to someone who can be contacted about it and can look it up later.

Prices shown on the site are indicative and may change before an order is confirmed. Some items are marked as priced on request: for those, the site deliberately shows no figure and never counts them into a subtotal, because the price is settled with you rather than published.

Product photography, colours and descriptions are as accurate as we can make them, but coffee is an agricultural product and print and dye lots vary. Small differences between what you see and what arrives are not a defect.

If an obvious pricing error appears on the site, we are not obliged to honour it; we will tell you before anything is confirmed and you are free to walk away.

Delivery method, cost and timing are agreed with you when we confirm your order, together with where we can ship. Risk in the goods passes to you on delivery.

Nothing in these terms limits the rights you have as a consumer under Moldovan law, including your rights where goods are faulty, not as described, or not fit for purpose - and, where they apply to you, your rights under the consumer law of your own country. Those rights stand whatever this document says.

If something is wrong with what you received, write to [email protected] or reply in the conversation where the order was arranged. Sealed coffee that has been opened cannot be returned for reasons of hygiene unless it was faulty. Practical guidance on ordering lives in the help pages.

Signing in uses a one-time code sent to your email address, or your Google account. There is no password to lose - which also means that whoever controls your inbox controls your account. Keep access to it secure, and tell us if you think someone else has it.

Give us accurate details, and keep the delivery details you save up to date; we are not responsible for an order sent to an address you gave us incorrectly. You can ask us to close your account at any time. We may suspend an account that is being used to abuse the site or another person, and we will say why when we do.

When using this site, you agree not to:

• use it for anything unlawful, or to impersonate anyone else;
• request sign-in codes for email addresses that are not yours, or use our forms to send mail to other people;
• attempt to gain access to accounts, data or systems you have no right to reach, or to probe, scan or disrupt the service;
• harvest the catalogue, photography or any part of the site automatically, or place a load on it that a person browsing would not;
• place fictitious orders, or orders you do not intend to complete.

The Skull & Roses name, the skull-and-roses marks and artwork, the garment graphics, the photography, the written copy and the design and code of this site belong to us or to our licensors, and are protected by copyright and trade mark law.

You may view the site, and copy or print pages for your own personal, non-commercial use. You may not reproduce our artwork on goods, use our marks in your own branding or advertising, or republish our photography or copy, without written permission. Wearing the mark is the point; printing it is not.

If you send us content - photographs, feedback, or messages - you allow us to use it to answer you and to run the business. If we ever want to use your photograph publicly, we will ask you first.

The site links to services we do not control - Instagram, Google sign-in, and the physical stockists who carry our coffee. We are not responsible for their content, their availability, or their terms, and a link is not an endorsement of anything beyond the thing linked to.

Stock at a stockist is theirs, not ours: confirm availability with the store before travelling.

We take care to keep the site accurate and available, but we do not promise that it will be uninterrupted, error-free, or free of every inaccuracy. We may change, suspend or withdraw any part of it, and we may change the line-up, without notice.

Information on this site - including anything we write about origin, roast, tasting notes or brewing - is offered in good faith as general information, not as a guarantee of a particular result in your cup.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not permit us to limit. Your statutory rights as a consumer are unaffected by this section.

Beyond that, we are not liable for loss that was not reasonably foreseeable when the contract was made, for loss of profit, business or data, or for loss arising from your use of the site for a commercial purpose. Where we are liable for a confirmed order, our liability is limited to the amount you paid for that order.

We may update these terms as the business or the site changes, and the date at the top of this page shows when we last did. The version that applies to an order is the one published when your order was confirmed - later changes do not alter an agreement already made.

These terms, and any dispute arising from them or from an order, are governed by the law of the Republic of Moldova, and the courts of Moldova have jurisdiction. If you are a consumer resident in another country, this does not deprive you of the protection of mandatory consumer rules that apply where you live.

Before anything formal, write to [email protected]. Most things are settled in one message.